How Can We Help?


  • How can I share my photos with others?
    • Currently you'll have to sit next to your friends and family to share in the Tactilly experience.  Don't worry though, we'll make that easier for you in the future for those friends and family that aren't so close
  • The app is crashing!
    • Sorry about that!  We aren't perfect.  Please share how you can reproduce the crash and we'll do everything we can to fix it in future releases.
  • The audio takes too long to start recording
    • We are aware the audio recording box sometimes takes a few extra seconds to start recording.  We've been improving this performance and hope to continue to do so.  It's important to us that you and your kids have a clean and responsive experience.
  • My child is having trouble navigating the app
    • We are striving to provide an equally great experience for both kids and parents alike.  If something doesn't seem to work as you or your child would expect, please (please!) send us a note with your thoughts.  We'd love to hear from you and incorporate your feedback into future UI and UX decisions.
  • Are you going to add more photo sources?
    • If you want 'em, we'll add 'em, we just need to hear from you.  We don't want you to have to go through extra trouble to get your favorite photos into the app so let us know what you'd like to see (Flikr, Picasa Web, Instagram, etc)

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